Shipping
The products are delivered to the address specified by the customer on the order form.
The consumer has to check the status of the packaging of the goods on delivery and report damage to the carrier on the delivery and the company, within one week.
The consumer may, at his request, obtain sending an invoice to the billing address and not the delivery address by validating the option provided for this purpose on the order form.
As regards shipping, we work mainly with the French postal service.
THE POST
In order to minimize transport costs, all products of medium or low congestion are shipped by a service of the Post Colissimo Monitoring. In addition to being able to book this service throughout Europe and offers the possibility of recovering the products ordered from your post office near the delivery address in the absence of the original place of delivery at presentation factor. Specifically, if you are absent on the day of delivery, your postman will leave a calling card in your mailbox, allowing you to withdraw your packages at your post office during business hours within 15 days. The Colissimo monitoring service is a very reliable. However, as with any consignment, there may be a delay in delivery or the product may be lost.
In the event of a delay in delivery from the date that we have indicated in the email, please call us or send us an email. We will then contact the Post Office to start an investigation. A postal investigation can take up to 21 days from the date of the investigation. If the product is found within this period, it will be redirected to you immediately (in the majority of cases).
However, if the product has not been found after 21 days, the Post Office will consider the package lost. Only at this point can we can send you a replacement product at our expense. If the products ordered were not available at that time, we will refund the amount of products affected by the loss of the carrier. We cannot be responsible for tany delays caused by the carrier, particularly in the event of loss or strike.
Delivery problems due to the carrier
Any anomaly concerning the delivery (damage, missing product compared to the delivery, damaged parcel, broken products ...) should obligatorily be shown on the delivery as "handwritten reserves", accompanied by the signature of the customer. The consumer must confirm this anomaly in parallel by sending the carrier within two (2) working days following the date of delivery a letter with acknowledgement of receipt stating these claims. The consumer must send a copy of this letter by fax or by post to our customer department:
ARTS IMPORT
ZONE DES GLENARDES
89580 VAL DE MERCY
Fax: (0033) 9 55 56 81 33
Delivery errors
a) The consumer should present to the company ARTS IMPORT on the day of delivery or no later than the first working day following delivery, any claim of error of delivery and / or non-conformity of products in kind or in quality compared to entries on the order form. Any claim made after this deadline will be rejected.
b) The formulation of this claim must be made with the company ARTS IMPORT:
- Primarily by fax (0033) 9 55 56 81 33
- By connecting to our site in the "follow your order" section where, after entering your customer number, you can ask your question through the "contact us" menu, indicating the reference of the order.
c) Any claim not made in the rules defined above and on time will be taken into account and draw the arts import company from of any responsibility towards consumers.
d) Upon receipt of the complaint, the company ARTS IMPORT will assign a number to exchange the product (s) (s) and communicate by e-mail, fax or telephone to the consumer. The exchange of a product can only take place only after the consumer has been allocated an exchange number that the approach outlined above
e) In case of error of delivery or exchange, any exchange or refund must be returned to the company ARTS IMPORT as a whole and in its original packaging, in Colissimo Recommended to the following address:
ARTS IMPORT
ZONE DES GLENARDES
89580 VAL DE MERCY
FRANCE
To be accepted, any return will be reported prior to Customer Service company ARTS IMPORT.
The shipping costs will be borne by the company ARTS IMPORT, unless he proves that the product is not included in the original declaration made by the consumer in the right of return.